Customer Service Manager - Remote Work

Job Description:

Glofox is seeking a dedicated and resilient Customer Service Manager to join our remote team based in Dublin, Ireland. As a leading provider of fitness management software, Glofox is committed to revolutionizing the way gyms and fitness studios manage their businesses.

Responsibilities: 1. Manage a team of remote customer service representatives, ensuring they provide top-notch service to our clients. 2. Develop and implement customer service policies and procedures to optimize efficiency and customer satisfaction. 3. Handle escalated customer inquiries and complaints in a timely and professional manner. 4. Monitor customer service metrics and KPIs, providing regular reports to senior management. 5. Collaborate with cross-functional teams to ensure a seamless customer experience. 6. Conduct regular training and coaching sessions for customer service team members. 7. Stay up-to-date on industry trends and best practices in customer service. 8. Build and maintain strong relationships with clients and partners.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 8 years of experience in customer service roles, with at least 3 years of experience in a managerial or supervisory position. 3. Excellent communication and interpersonal skills. 4. Strong attention to detail and ability to multitask in a fast-paced environment. 5. Ability to work independently and as part of a team. 6. Resilient and able to remain calm under pressure. 7. Proficient in using customer service software and tools. 8. Experience working remotely is a plus. 9. Visa sponsorship available for international candidates.

Benefits: - Visa sponsorship for international candidates - Company-provided equipment for remote work - Paid sick leave - Opportunity to build strong relationships with colleagues, clients, and partners

Equal Opportunity Statement: Glofox is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.