Customer Service Manager - Remote Work

As a Customer Service Manager at Dropbox Dublin, you will be responsible for overseeing the remote customer service team and ensuring high levels of customer satisfaction. Your main duties will include training, coaching, and monitoring the performance of customer service representatives, as well as providing feedback and support to help them excel in their roles. You will also be responsible for handling escalated customer inquiries and resolving any issues in a timely and efficient manner.

In addition to managing the customer service team, you will work closely with other departments to identify areas for improvement and implement strategies to enhance the overall customer experience. You will be expected to analyze customer feedback and data to identify trends and make recommendations for process improvements.

To be successful in this role, you must have at least 6 years of experience in customer service management, with a proven track record of delivering exceptional customer service. You must be adaptable and dedicated, with excellent problem-solving and research skills.

At Dropbox Dublin, we strive for a harmonious workplace where collaboration and respect prevail. As part of our commitment to creating a positive work environment, we offer benefits such as travel and spending expenses, profit sharing, and travel opportunities.

If you are passionate about customer service and have the skills and experience required for this role, we encourage you to apply by the deadline of July 3, 2024. Dropbox Dublin is an equal opportunity employer and values diversity in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.