Customer Service Specialist - Remote Work

SurveyMonkey Europe is currently seeking a dedicated and resourceful Customer Service Specialist to join our remote team in Cork, Ireland. As a part-time position with entry-level seniority and no required years of experience, this role offers the opportunity for individuals looking to kickstart their career in customer service.

As a Customer Service Specialist at SurveyMonkey Europe, you will be responsible for providing top-notch support to our customers, addressing their inquiries, troubleshooting technical issues, and ensuring a positive experience with our products and services. You will work remotely, using various communication channels such as email, chat, and phone to assist customers with their needs.

Key responsibilities include: - Responding to customer inquiries in a timely and professional manner - Resolving customer issues and escalating complex cases to the appropriate team - Documenting customer interactions and feedback for analysis - Collaborating with cross-functional teams to ensure customer satisfaction - Continuously improving customer service processes and procedures

Requirements: - Strong dedication to providing exceptional customer service - Resourcefulness in problem-solving and finding solutions - Excellent critical thinking skills - High emotional intelligence and ability to empathize with customers - Effective communication skills - Ability to work independently and remotely - Proficiency in using customer service tools and technology

In addition to the competitive salary, SurveyMonkey Europe offers a range of benefits, including parental leave, a joining bonus, and disability insurance. Our working environment is fast-paced and dynamic, with a focus on achieving success and delivering impactful results.

SurveyMonkey Europe is an equal opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.

If you are a motivated individual with a passion for customer service and a desire to grow in a remote work environment, we encourage you to apply for this exciting opportunity. The deadline to apply is May 6, 2024. Join our team and be part of a company that is revolutionizing the way people gather and analyze feedback.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.