Customer Service Specialist - Remote Work

Job Description:

LogoGrab is looking for a dedicated and passionate Customer Service Specialist to join our team on a part-time, remote basis in Cork, Ireland. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, answering inquiries, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product and service information to customers - Process orders, returns, and exchanges - Update customer accounts and maintain accurate records - Work closely with other departments to address customer needs and concerns - Identify and escalate priority issues to the appropriate team member - Assist with training new customer service team members - Maintain a positive attitude and uphold the company's reputation for excellent customer service

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Leadership skills and the ability to cooperate with team members - Dedicated and passionate about providing exceptional customer service

Benefits: - Remote work flexibility - Company equipment provided - Parental leave options - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: LogoGrab is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 5th, 2024.

If you meet the requirements and are excited about the opportunity to join a dynamic team, please submit your application today. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.