Customer Success Assistant - Remote Work

Job Description:

We are seeking a motivated and resilient Customer Success Assistant to join our team at Zendesk International Ltd. This is a part-time remote position based in Galway, Connacht, IE, ideal for individuals looking to gain experience in the customer success field. As an Entry Level position, we require at least 1 year of experience in a similar role.

Responsibilities: - Assist with onboarding new customers and providing initial training on our products and services - Serve as the first point of contact for customer inquiries and provide timely and accurate responses - Monitor customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling - Collaborate with the sales and marketing teams to develop strategies for customer retention and growth - Provide feedback to the product development team based on customer insights and experiences - Assist with organizing and conducting customer feedback surveys and interviews - Maintain accurate records of customer interactions and transactions in our CRM system

Requirements: - Resilient and motivated individual with a strong desire to learn and grow in the customer success field - Attention to detail and excellent critical thinking skills - Ability to work independently and manage time effectively in a remote setting - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business, Marketing, or a related field is preferred

Benefits: - Retirement plan options - Travel and spending expenses covered - Gym membership reimbursement

Working Environment: At Zendesk International Ltd, we prioritize work-life balance and employee well-being. Our remote work setup allows for flexibility and autonomy, while still fostering a collaborative and supportive team environment.

Deadline to Apply: 2024-04-17

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.