Customer Success Manager - Remote Work

Job Description:

VMware Ireland is seeking a part-time Customer Success Manager to join our dynamic team. This position is remote and offers the opportunity to work from anywhere in Munster, IE. As a Customer Success Manager, you will be responsible for maintaining and growing relationships with our valued customers to ensure their success with our products and services.

Responsibilities: - Develop and maintain strong relationships with customers through proactive communication and regular check-ins - Understand each customer's unique business goals and objectives to provide tailored solutions and support - Act as the main point of contact for customers, addressing any questions, concerns, or issues that may arise - Collaborate with internal teams to ensure timely and effective resolution of customer inquiries - Monitor key performance metrics and identify opportunities for improvement in customer satisfaction and retention - Proactively identify upsell or cross-sell opportunities to help customers maximize their investment in VMware products - Provide regular reporting and updates to management on customer success metrics and initiatives

Requirements: - 5+ years of experience in a customer-facing role, preferably in a technology or software company - Strong negotiation skills and attention to detail - Hardworking and resourceful attitude with a commitment to delivering exceptional customer service - Excellent communication and relationship-building skills - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite - Bachelor's degree in Business, Marketing, or a related field

Benefits: - Relocation allowance for qualified candidates - Profit sharing opportunities based on company performance - Company-provided equipment for remote work

Working Environment: At VMware Ireland, we strive for excellence and uphold high standards in all endeavors. Our team values collaboration, innovation, and a customer-centric approach to everything we do. As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and success.

Deadline to Apply: Please submit your application by July 5, 2024

Equal Opportunity Statement: VMware Ireland is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of gender, race, ethnicity, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.