Customer Success Representative - Remote Work

Job Description:

We are seeking a dedicated and hardworking Customer Success Representative to join our team at Boston Scientific Ireland, located in Dublin. This is a remote work part-time position at the Associate Level, with a requirement of 3 years of experience. As a Customer Success Representative, you will be responsible for ensuring the overall satisfaction and success of our customers.

Responsibilities: - Act as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Proactively engage with customers to understand their needs and provide solutions to maximize their satisfaction - Collaborate with internal teams to ensure customer needs are met and communicate any issues or feedback from customers - Monitor customer usage and engagement to identify opportunities for upselling or cross-selling products or services - Provide ongoing support and training to customers to ensure they are using our products or services to their full potential - Maintain accurate records of customer interactions and feedback in our CRM system

Requirements: - 3 years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong negotiation and problem-solving abilities - Attention to detail and ability to multitask in a fast-paced environment - Experience working remotely and managing customer relationships from a distance - Knowledge of CRM systems and customer success best practices

Personality Traits: - Dedicated - Hardworking

Soft Skills: - Negotiation - Attention to detail

Benefits: - Visa sponsorship - Gym membership - Free accommodation

Working Environment: At Boston Scientific Ireland, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering exceptional customer experiences and fostering a culture of collaboration and growth.

Equal Opportunity Statement: Boston Scientific Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We invite individuals from all backgrounds to apply for this exciting opportunity to join our team as a Customer Success Representative. Deadline to apply is June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.