Customer Support Assistant - Remote Work

Job Description:

Manna Aero is seeking a skilled Customer Support Assistant to join our team on a remote part-time basis. As a Customer Support Assistant, you will be responsible for providing excellent customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires a high level of independence and resilience, as well as strong leadership skills and attention to detail.

Responsibilities: - Responding to customer inquiries through email, phone, and online chat in a timely and professional manner - Resolving customer issues and complaints efficiently and effectively - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure a seamless customer experience - Identifying and escalating any issues or trends to management for resolution - Providing feedback to the team on ways to improve customer service processes and procedures

Requirements: - 3 years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy - Ability to work independently and prioritize tasks effectively - Resilient attitude and ability to remain calm under pressure - Leadership qualities and the ability to collaborate effectively with team members - Attention to detail and a commitment to providing quality customer service

Benefits: - Paid overtime for additional hours worked - Joining bonus for new hires - Remote work flexibility for a better work-life balance

Working Environment: At Manna Aero, we prioritize building strong relationships with colleagues, clients, and partners. We believe in fostering a supportive and collaborative work environment where everyone can thrive and succeed.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Manna Aero is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate based on race, gender, sexual orientation, religion, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.