Customer Support Associate - Remote Work

Job Description:

As a Customer Support Associate at Cooper Industries, you will be responsible for providing exceptional customer service to our clients while working remotely from your location in Waterford, Munster, Ireland. This part-time position at the Associate Level requires a minimum of 3 years of experience in a customer support role.

Responsibilities: - Communicate with customers via phone, email, and live chat to resolve inquiries, complaints, and technical issues - Provide product information, troubleshooting assistance, and guidance on using our services - Maintain accurate records of customer interactions and transactions - Collaborate with other teams to ensure a seamless customer experience - Identify trends in customer feedback and provide suggestions for improvement - Continuously strive to meet and exceed customer satisfaction targets

Requirements: - Resilient and energetic personality traits - Strong strategic planning and creativity skills - Excellent communication and problem-solving abilities - Proficiency in using customer support software and tools - Ability to work independently and manage time effectively - Availability to work part-time hours on a flexible schedule - Visa sponsorship and medical coverage benefits included - Free food provided for all employees

Working Environment: At Cooper Industries, we value creativity and innovation. Our remote work culture encourages employees to think outside the box and come up with inventive solutions to challenges. Join our team and be part of a company that embraces fresh ideas and a collaborative work environment.

Equal Opportunity Statement: Cooper Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: June 12, 2024

Don't miss out on this opportunity to join a dynamic team of customer support professionals at Cooper Industries. Apply now and take your career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.