Customer Support Specialist - Remote Work

As a Customer Support Specialist at Hexafly, you will be responsible for providing exceptional customer service to our clients in a remote work setting. This position is part-time and at the Associate Level, requiring a minimum of 2 years of experience in a customer support role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Resolve customer complaints, issues, and escalations with empathy and efficiency - Maintain accurate records of customer interactions and transactions - Collaborate with other teams to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Proactively identify trends in customer inquiries and provide feedback to improve processes

Requirements: - Hardworking and dedicated individual with a passion for delivering excellent customer service - Strong attention to detail and analytical skills - Excellent communication skills, both verbal and written - Ability to work independently and prioritize tasks effectively - Proficiency in using customer support software and knowledge base tools - Experience working in a remote setting is a plus

Benefits: - Medical coverage - Remote work flexibility - Disability insurance - Align work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Hexafly is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: June 7, 2024.

Join our team at Hexafly and make a difference through your dedication to providing outstanding customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.