Customer Support Specialist - Remote Work

Job Description:

Teamwork is seeking a Customer Support Specialist to join our remote team based in Cork, Ireland. As a Customer Support Specialist, you will be responsible for providing top-notch customer service through various channels such as email, phone, and live chat. This role requires excellent communication skills, problem-solving abilities, and a strong desire to help our customers succeed.

Responsibilities: - Responding to customer inquiries in a timely and professional manner - Troubleshooting technical issues and providing solutions to customers - Collaborating with the product development team to address customer feedback and improve the user experience - Documenting customer interactions and feedback for analysis - Maintaining a high level of product knowledge to effectively assist customers - Providing guidance and training to customers on how to use our software effectively - Contributing to the overall success of the customer support team through teamwork and cooperation

Requirements: - Driven and adaptable personality traits - Strong cooperation and negotiation skills - Ability to thrive in a fast-paced, remote work environment - Excellent communication skills, both written and verbal - Detail-oriented with strong problem-solving abilities - Previous customer support experience is a plus, but not required - Bachelor's degree or equivalent work experience in a related field

Benefits: - Joining Bonus - Life insurance - Free accommodation - Opportunity to work remotely from anywhere in the world

Working Environment: At Teamwork, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional customer service and supporting our customers every step of the way. As a Customer Support Specialist, you will have the opportunity to work alongside a dynamic team of professionals who are passionate about delivering the best possible experience for our customers.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Teamwork is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.