Live Chat Manager - Remote Work

Job Description:

Energy Elephant is seeking a talented and experienced Live Chat Manager to join our remote team. As a part-time position with mid-to-senior level seniority, we are looking for a candidate with at least 7 years of experience in the field. The ideal candidate will be resourceful, driven, and possess strong soft skills in cooperation and strategic planning.

Responsibilities: 1. Manage and oversee the live chat platform for customer inquiries and support. 2. Train and supervise a team of live chat agents, ensuring optimal performance and customer satisfaction. 3. Develop and implement live chat strategies to enhance customer engagement and retention. 4. Analyze live chat data and metrics to identify trends and opportunities for improvement. 5. Collaborate with other departments such as customer service, marketing, and sales to ensure a seamless customer experience. 6. Stay up to date with industry trends and best practices in live chat management.

Requirements: 1. 7+ years of experience in live chat management or related customer service roles. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Proficiency in live chat software and CRM systems. 5. Excellent problem-solving skills and attention to detail.

Benefits: - Paid overtime - Medical coverage - Training & professional development opportunities

Working Environment: At Energy Elephant, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive work environment where every employee can thrive and grow.

Deadline to apply: All applications must be received by June 3, 2024.

Equal Opportunity Statement: Energy Elephant is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.