Live Chat Manager - Remote Work

Engager is seeking a dynamic and experienced Live Chat Manager to join our team remotely from Limerick, Munster. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will play a crucial role in managing our live chat operations and ensuring a high level of customer satisfaction.

Responsibilities: - Oversee the live chat team, providing leadership, guidance, and support to achieve performance goals - Monitor chat conversations to ensure quality and accuracy of responses - Develop and implement strategies to improve chat response times and customer experience - Analyze chat data and metrics to identify trends and make data-driven decisions for continuous improvement - Collaborate with other departments such as customer service, marketing, and product development to address customer needs and feedback - Train and onboard new chat agents, providing ongoing coaching and development opportunities - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven experience in live chat management or customer service roles - Strong communication and interpersonal skills - Ability to work independently and manage multiple tasks simultaneously - Hardworking and energetic with a passion for delivering exceptional customer service - Innovative and able to think outside the box to solve problems - Strong negotiation skills to handle challenging conversations with customers - Proficiency in MS Office and live chat software

Benefits: - Relocation allowance for eligible candidates - Visa sponsorship for international applicants - Profit sharing opportunities based on performance - Flexible remote work schedule

Working Environment: At Engager, we thrive in an environment that embraces and navigates change seamlessly. Our team is committed to continuous learning and growth, and we value diversity and inclusion in all aspects of our work.

Equal Opportunity Statement: Engager is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We welcome and encourage candidates of all backgrounds to apply.

Deadline to Apply: July 13, 2024

If you are a Live Chat Manager with a passion for providing exceptional customer service and driving business success, we encourage you to apply for this exciting opportunity with Engager. Join our team and be part of a dynamic and innovative company that values your expertise and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.