Live Chat Representative - Remote Work

Aylien is currently seeking a talented individual to join our team as a part-time Live Chat Representative. This position will allow you to work remotely from the comfort of your own home. As an Associate Level Live Chat Representative, you will be responsible for providing excellent customer service and support through our online chat platform.

Responsibilities: - Engage with customers in our live chat system to provide quick and accurate responses to inquiries and issues - Troubleshoot technical problems and provide solutions in a timely manner - Assist customers with navigating our website and using our products and services - Escalate complex issues to the appropriate department for resolution - Maintain a positive and professional attitude at all times - Keep accurate records of customer interactions and follow up as needed - Collaborate with other team members to continuously improve the customer experience - Stay up-to-date on product updates and changes to provide accurate information to customers

Requirements: - 2 years of experience in customer service or a related field - Resourceful and able to think quickly on your feet - Passionate about helping customers and providing exceptional service - Strong analytical skills and ability to prioritize tasks effectively - Experience with project management is a plus - Excellent communication skills, both written and verbal - Ability to work independently and manage your time effectively - Proficiency in using computers and online chat systems - Availability to work in a part-time capacity with flexibility in hours

Benefits: - Free food provided - Disability insurance coverage - Relocation allowance available for eligible employees

Working Environment: At Aylien, we embrace creativity in a culture that values fresh ideas and inventive solutions. As a Live Chat Representative, you will have the opportunity to work in a fast-paced and dynamic environment where your contributions are valued and recognized.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Aylien is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We believe in creating a diverse and inclusive work environment where all employees can thrive and contribute their unique perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.