Account Support Associate

Job Description:

As an Account Support Associate at Airbnb Ireland UC in Waterford, Munster, you will play a key role in providing exceptional support to our clients. This part-time position at the Associate Level requires a minimum of three years of experience in a similar role. The ideal candidate will be motivated, passionate, and possess excellent analytical and persuasion skills.

Responsibilities: - Provide account support to clients through various channels such as phone, email, and chat - Assist clients with booking accommodations, resolving issues, and answering questions - Analyze client data to identify trends and provide recommendations for improving client experience - Build relationships with clients and provide personalized support to meet their needs - Collaborate with internal teams to ensure seamless communication and resolution of client issues - Meet targets for client satisfaction and account retention - Stay up-to-date on industry trends and best practices to provide top-notch support

Requirements: - At least three years of experience in a client-facing role - Strong communication and interpersonal skills - Ability to analyze data and provide insights to improve client experience - Proficiency in Microsoft Office Suite and CRM software - Flexible work hours to accommodate client needs - Motivated and passionate about providing excellent customer service - Ability to work independently and as part of a team

Benefits: - Paid sick leave - Travel and spending expenses - Dental insurance - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Airbnb Ireland UC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.