Account Support Manager

Job Description:

Phorest is seeking a part-time Account Support Manager to join our team in Galway, Connacht, IE. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. We are looking for a passionate and energetic individual with strong people management and problem-solving skills.

Responsibilities: - Serve as the primary point of contact for assigned accounts, building strong relationships and ensuring customer satisfaction - Provide product guidance and support to clients, assisting with any technical issues or questions - Collaborate with internal teams to address customer needs and provide solutions - Monitor account activity, identify opportunities for upselling or cross-selling, and achieve revenue targets - Conduct regular check-ins with clients to gather feedback and address any concerns - Analyze data and metrics to track performance and identify areas for improvement - Stay up to date on industry trends and best practices to provide valuable insights to clients - Travel to client locations as needed for on-site support and training - Participate in team meetings and training sessions to stay informed and up-to-date on company updates

Requirements: - 5+ years of experience in a customer-facing role, preferably in account management or customer support - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a proactive mindset - Ability to multitask and prioritize tasks effectively - Proficiency in using CRM software and other relevant tools - Bachelor's degree in Business Administration or a related field preferred - Passion for the beauty and wellness industry is a plus

Benefits: - Travel opportunities to meet with clients and attend industry events - Remote work flexibility for a healthy work-life balance - Vision insurance to support your overall well-being - Opportunities for unlimited personal and professional growth within the organization

Equal Opportunity Statement: Phorest is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: May 6, 2024

Don't miss out on this exciting opportunity to join Phorest as an Account Support Manager and be a part of our dynamic team! Apply now to take the next step in your career.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.