Account Support Manager

Job Description:

We are currently seeking a part-time Account Support Manager to join our team at Wix.com in Dublin, Ireland. As an Account Support Manager, you will be responsible for managing a portfolio of client accounts and providing exceptional support to ensure their success on our platform. This role is ideal for someone with at least 6 years of experience in account management, who is confident and adaptable, with strong people management skills and a creative approach to problem-solving.

Responsibilities: - Manage a portfolio of client accounts, ensuring their needs are met and providing timely support and guidance - Develop strong relationships with clients, acting as their main point of contact for any issues or concerns - Work closely with our sales and technical teams to address client needs and deliver solutions - Analyze client data and feedback to identify trends and opportunities for improvement - Collaborate with internal teams to develop strategies for client retention and growth - Provide training and support to clients on using our platform effectively

Requirements: - At least 6 years of experience in account management or a related field - Confident and adaptable personality, able to handle challenging situations with professionalism - Strong people management skills, with the ability to build and maintain relationships with clients and colleagues - Creative problem-solving skills, with the ability to think outside the box to find solutions - Excellent communication and organizational skills - Experience with CRM systems and proficiency with Microsoft Office suite - Bachelor's degree in Business Administration or a related field

Benefits: - Paid sick leave - Paid Time Off (PTO) - Employee discounts

Working Environment: At Wix.com, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected.

Equal Opportunity Statement: Wix.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.