Account Support Manager

Job Description:

Kinesis Health Technologies is seeking a part-time Account Support Manager to join our team in Waterford, Munster, Ireland. As a mid-to-senior level position with at least 8 years of experience, the Account Support Manager will play a crucial role in managing client relationships, providing support, and ensuring customer satisfaction.

Responsibilities: - Serve as the primary point of contact for key client accounts, building and maintaining strong relationships - Understand and anticipate client needs, providing proactive support and solutions - Liaise with internal teams to ensure timely and accurate delivery of products and services - Monitor client accounts, identifying opportunities for upselling and cross-selling - Conduct regular account reviews to assess performance and identify areas for improvement - Collaborate with sales and marketing teams to develop strategies for retaining and expanding client base - Provide ongoing support and training to clients on our technology platform - Resolve any client issues or concerns in a timely and professional manner - Keep detailed records of client interactions and transactions

Requirements: - 8+ years of experience in account management or customer support - Strong interpersonal and communication skills - Driven and hardworking with a commitment to delivering excellent customer service - Excellent time management and organizational skills - Strong decision-making abilities - Ability to work independently and as part of a team - Bachelor's degree in business or a related field (preferred)

Benefits: - Training & professional development opportunities - Visa sponsorship for qualified candidates - Medical coverage for employees - Competitive salary and benefits package

Working Environment: At Kinesis Health Technologies, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to creating a supportive and collaborative work environment where all employees can thrive and grow.

Equal Opportunity Statement: Kinesis Health Technologies is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, sexual orientation, or any other protected status. All qualified candidates will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.