Remote Account Support Officer

Job Description:

GirlCrew, a leading social networking platform for women, is seeking a Remote Account Support Officer to join our team in Waterford, Munster, IE. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in a similar role. The successful candidate will be resourceful, dedicated, possess strong critical thinking skills, and excel at strategic planning.

Responsibilities: - Provide remote support to customers via email, phone, and chat - Resolve account-related issues and inquiries in a timely and efficient manner - Assist customers with account setup, payment processing, and other account-related tasks - Collaborate with the customer service team to ensure a seamless customer experience - Identify opportunities for process improvements and provide feedback to management - Maintain accurate records of customer interactions and transactions

Requirements: - 1 year of experience in a customer support or account management role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office and customer relationship management (CRM) software - Ability to work independently and prioritize tasks effectively

Benefits: - Employee discounts on GirlCrew products and services - Life insurance coverage - Gym membership subsidy

Working Environment: At GirlCrew, we believe in fostering a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to think creatively, take initiative, and work collaboratively to achieve our goals.

Deadline to Apply: Interested candidates must submit their application by May 15, 2024.

Equal Opportunity Statement: GirlCrew is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.