Account Support Representative

Job Description:

Plynk is seeking a motivated and detail-oriented Account Support Representative to join our team in Limerick, Munster, IE. This part-time position is ideal for individuals looking to gain entry-level experience in the financial services industry.

Responsibilities: - Provide exceptional customer support through various communication channels, including phone, email, and chat - Assist customers with any account-related inquiries or issues in a timely and professional manner - Work closely with the Account Management team to ensure client satisfaction and retention - Identify opportunities for process improvement and contribute innovative ideas to enhance the customer experience - Maintain accurate and up-to-date records of customer interactions and transactions - Collaborate with cross-functional teams to resolve complex customer problems - Stay current on industry trends and best practices to provide informed support to customers

Requirements: - High school diploma or equivalent - Strong communication and interpersonal skills - Ability to work independently and collaborate effectively with team members - Creative thinking and problem-solving abilities - Comfortable working in a fast-paced environment and managing multiple priorities - Proficiency in Microsoft Office Suite and ability to quickly learn new software systems - Previous customer service experience is a plus, but not required

Personality Traits: - Independent: Ability to work autonomously and take initiative - Resourceful: Willingness to find innovative solutions to challenges

Soft Skills: - Creativity: Ability to think outside the box and develop unique solutions - Problem-solving: Strong analytical skills and ability to troubleshoot issues effectively

Benefits: - Vision insurance - Profit sharing - Employee discounts

Working Environment: At Plynk, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer service and fostering a supportive work environment where every team member can thrive.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Plynk is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.