Account Support Specialist

We are currently seeking a part-time Account Support Specialist to join our team at Zendesk International Ltd in Dublin, IE. As an Associate Level position, we require a minimum of 4 years of experience in a related role.

Responsibilities: - Provide exceptional customer support to our clients through various channels including email, phone, and chat - Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved in a timely manner - Manage and maintain customer accounts, including updating customer information and processing account changes - Assist with technical inquiries and provide troubleshooting support to customers - Work closely with the sales team to identify opportunities for account growth and maintenance - Conduct regular account reviews to assess customer satisfaction and identify areas for improvement - Develop and maintain in-depth knowledge of products and services to better serve customers

Requirements: - Dedicated and energetic individual with strong communication and interpersonal skills - Ability to work effectively in a team environment and collaborate with colleagues from various departments - Experience in strategic planning and problem-solving - Strong organizational skills and attention to detail - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid Time Off (PTO) - Dental insurance - Vision insurance

Working Environment: At Zendesk International Ltd, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of support and service to our clients.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.