Account Support Specialist

Job Description:

Dropbox Dublin is seeking a part-time Account Support Specialist to join our team in Cork, IE. The Account Support Specialist will be responsible for providing exceptional customer service to our clients, assisting with account management tasks, and ensuring the smooth operation of our accounts.

Responsibilities: 1. Provide top-notch customer support to clients via email, phone, and chat 2. Assist with onboarding new clients and managing existing accounts 3. Troubleshoot any account-related issues and provide timely solutions 4. Collaborate with the sales team to ensure customer satisfaction and retention 5. Monitor account performance and provide regular reports to management 6. Maintain accurate records of client interactions and account activities 7. Stay up-to-date on product features and updates to best support clients 8. Work closely with the technical support team to address any customer concerns

Requirements: 1. 1 year of experience in a customer support or account management role 2. Resilient and adaptable personality traits 3. Strong negotiation skills and attention to detail 4. Excellent communication and problem-solving abilities 5. Ability to work independently and as part of a team 6. Proficiency in Microsoft Office Suite and CRM software 7. Bachelor's degree in business administration or related field (preferred)

Benefits: 1. Remote work flexibility 2. Parental leave 3. Life insurance 4. Professional development opportunities

Working Environment: At Dropbox Dublin, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and encourage open communication among team members.

Equal Opportunity Statement: Dropbox Dublin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: July 5, 2024

If you meet the requirements and are excited about joining our team, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.