Call Center Assistant

Job Description:

Intel Ireland is seeking a part-time Call Center Assistant to join our team in Waterford, Munster. As an Associate Level position, we are looking for candidates with at least 3 years of experience in a similar role. The ideal candidate will possess a strong work ethic, be able to work independently, and have excellent decision-making and critical thinking skills.

Responsibilities: 1. Answering incoming calls and assisting customers with inquiries, concerns, and technical issues. 2. Making outbound calls to follow up on customer inquiries, conduct surveys, and provide information. 3. Recording customer information accurately in the company database. 4. Resolving customer complaints in a professional and efficient manner. 5. Providing support to other team members as needed. 6. Meeting call center metrics and goals set by management. 7. Maintaining a positive and professional attitude at all times.

Requirements: 1. At least 3 years of experience in a call center or customer service role. 2. Ability to work independently and prioritize tasks effectively. 3. Strong decision-making and critical thinking skills. 4. Excellent communication and interpersonal skills. 5. Proficiency in computer systems and software, including CRM systems. 6. Ability to handle a high volume of calls in a fast-paced environment. 7. Flexibility to work evenings and weekends as needed.

Benefits: 1. Paid overtime for additional hours worked. 2. Remote work flexibility for a better work-life balance. 3. Gym membership to promote employee wellness.

Working Environment: At Intel Ireland, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe in empowering our team members to take ownership of their work and contribute to the success of the company.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Intel Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.