Call Center Assistant

Job Description:

Twitter Dublin is seeking a part-time Call Center Assistant to join our dynamic team in Dublin, Ireland. As a Call Center Assistant, you will be responsible for providing exceptional customer service to Twitter users and assisting with various inquiries related to the platform. This role requires a hardworking and dedicated individual who is able to handle a high volume of calls in a fast-paced environment.

Responsibilities: - Answering incoming calls from Twitter users and addressing their questions and concerns in a professional manner - Providing technical support and troubleshooting assistance for users experiencing technical issues - Documenting all interactions with users accurately in the customer database - Collaborating with other teams within the company to resolve escalated issues and improve overall customer satisfaction - Assisting with special projects and initiatives to enhance the customer experience on the platform - Adhering to company policies and procedures to ensure consistent and high-quality service delivery

Requirements: - Minimum of 3 years of experience in a customer service or call center role - Excellent communication skills and a friendly demeanor - Strong problem-solving skills and the ability to think creatively to find solutions - Proficiency in using customer service software and tools - Ability to work independently and as part of a team in a fast-paced environment - Strong planning and organizational skills to manage multiple tasks efficiently - Must be hardworking, dedicated, and committed to providing exceptional customer service

Benefits: - Company transportation provided - Medical coverage for all employees - Travel opportunities for career development and networking

Working Environment: At Twitter Dublin, we encourage calculated risk-taking to drive innovation and progress. Our team values diversity, creativity, and collaboration to achieve our goals and deliver the best possible experience for our users.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Twitter Dublin is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.