Call Center Assistant - Work from home

Job Description:

9th Impact, a cutting-edge gaming company based in Galway, Connacht, IE, is seeking a Call Center Assistant to work from home on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, technical issues, and product information. 3. Provide excellent customer service by resolving issues and escalating when necessary. 4. Maintain accurate records of customer interactions and transactions. 5. Follow call center scripts and procedures to ensure consistency and quality of service. 6. Collaborate with team members to achieve call center goals and targets. 7. Stay up to date on product knowledge and industry trends to better assist customers.

Requirements: 1. Adaptable personality traits to thrive in a fast-paced and ever-changing environment. 2. Resourcefulness to effectively problem-solve and find solutions for customers. 3. Strong time management skills to prioritize tasks and meet deadlines. 4. Critical thinking skills to analyze situations and make informed decisions. 5. Excellent communication skills, both verbal and written. 6. Ability to work independently and as part of a team. 7. Tech-savvy with proficiency in using computer systems and software. 8. High school diploma or equivalent.

Benefits: 1. Travel and spending expenses covered for relevant job-related activities. 2. Free accommodation provided for the duration of employment. 3. Relocation allowance for those who need to move for the position.

Working Environment: At 9th Impact, you will flourish in a culture that embraces change and responds resiliently. Our team is dedicated to innovation and pushing boundaries in the gaming industry, creating exciting opportunities for personal and professional growth.

Deadline to apply: April 17, 2024

Equal Opportunity Statement: 9th Impact is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.