Call Center Assistant - Work from home

Job Description:

DHL, a renowned global logistics company, is seeking a Call Center Assistant to join our team in Limerick, Munster, Ireland. This is a part-time remote position, perfect for individuals looking to work from the comfort of their own home.

Responsibilities: 1. Answer incoming calls from customers regarding inquiries or issues related to shipments, tracking, and delivery. 2. Provide excellent customer service by addressing customer concerns in a professional and timely manner. 3. Assist customers with placing orders, processing returns, and resolving any logistical issues that may arise. 4. Maintain accurate records of all customer interactions and transactions in the company database. 5. Collaborate with other departments to escalate and resolve complex customer issues efficiently. 6. Adhere to company policies and procedures to ensure customer satisfaction and retention. 7. Meet and exceed performance metrics including call quality, productivity, and customer satisfaction ratings.

Requirements: 1. Minimum of 1 year of experience in a customer service or call center role. 2. Reliable and independent worker with the ability to prioritize tasks effectively. 3. Strong persuasion skills and attention to detail to handle customer inquiries with confidence. 4. Excellent communication skills and a friendly demeanor to engage with customers professionally. 5. Proficiency in using computer systems and CRM software to manage customer interactions. 6. Ability to work flexible hours including evenings and weekends as needed.

Benefits: 1. Joining Bonus for successful candidates upon starting the position. 2. Free accommodation provided for remote workers to create a comfortable work environment. 3. Visa sponsorship for international candidates looking to relocate to Ireland.

Working Environment: At DHL, we strive for excellence and uphold high standards in all endeavors. We prioritize customer satisfaction and value employees who are dedicated to delivering exceptional service.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: DHL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.