Remote Call Center Associate

Job Description:

As a Remote Call Center Associate at Hilton, you will be responsible for providing exceptional customer service to guests who are seeking information or making reservations. This position is part-time and requires a minimum of 3 years of experience in a customer service or call center role.

Responsibilities: - Answer incoming calls from guests in a professional and courteous manner - Assist guests with inquiries or issues related to reservations, amenities, and hotel services - Provide accurate information and recommendations to guests to enhance their stay - Utilize strategic planning skills to help guests navigate complex reservation processes - Collaborate with team members to ensure seamless communication and cooperation - Maintain a positive and confident attitude to handle challenging situations effectively - Meet or exceed performance metrics related to call quality, customer satisfaction, and productivity - Act as a brand ambassador for Hilton by embodying the company's values and commitment to excellence

Requirements: - Minimum of 3 years of experience in a customer service or call center role - Driven and confident personality traits to handle high-pressure situations - Strong strategic planning skills to problem-solve and assist guests efficiently - Excellent teamwork abilities to collaborate effectively with colleagues and supervisors - Ability to work independently in a remote setting with minimal supervision - Proficiency in using computer systems and software to manage calls and input data accurately

Benefits: - Free food provided during shifts - Retirement plan options available - Opportunity for free accommodation at Hilton properties - Professional development and training opportunities to enhance skills and knowledge

Working Environment: At Hilton, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to drive exceptional guest experiences and business success. Join our team and be a part of a dynamic and inclusive work environment.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.