Call Center Manager

Job Description:

We are looking for a dedicated Call Center Manager to join our team at Ryanair in Waterford, Munster, IE. As a part-time Associate Level position, the Call Center Manager will play a crucial role in managing and overseeing our call center operations. The ideal candidate will have at least 5 years of experience in a similar role and possess a strong work ethic, resilience, and motivation to excel in a fast-paced environment.

Responsibilities: - Manage and supervise a team of call center representatives to ensure high levels of customer service and satisfaction - Develop and implement strategies to optimize call center operations and improve efficiency - Monitor and analyze performance metrics to identify areas for improvement and implement solutions - Handle escalated customer complaints and issues in a professional and efficient manner - Conduct regular training sessions to enhance the skills and knowledge of call center staff - Collaborate with other departments to streamline processes and improve overall customer experience - Stay up to date on industry trends and best practices to continuously improve call center operations

Requirements: - At least 5 years of experience in a call center management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Resilient and able to handle high-pressure situations effectively - Highly motivated and goal-oriented - Ability to think creatively and problem solve in a fast-paced environment - Visa sponsorship available for qualified candidates

Benefits: - Travel opportunities - Company equipment provided - Visa sponsorship for qualified candidates

Working Environment: At Ryanair, we thrive in an energetic and rapidly evolving work setting, where collaboration and innovation are encouraged. Our Call Center Manager will have the opportunity to make a significant impact on our operations and contribute to our continued success.

Equal Opportunity Statement: Ryanair is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.