Remote Call Center Manager

As a Remote Call Center Manager at Jameson Whiskey, you will be responsible for overseeing and managing a team of remote call center agents based in Limerick, Munster, IE. You will be a key player in ensuring that our customers receive top-notch service and support while also driving team performance and productivity. This part-time role is ideal for someone with 8 years of experience in a call center environment, who is motivated, driven, and possesses excellent communication and leadership skills.

Responsibilities: - Manage and lead a team of remote call center agents to ensure high levels of customer service and satisfaction - Develop and implement strategies to improve call center efficiency and effectiveness - Monitor and analyze team performance metrics to identify areas for improvement and implement corrective actions - Provide ongoing coaching and feedback to agents to help them reach their full potential - Collaborate with other departments to address customer issues and ensure a seamless customer experience - Handle escalated customer concerns and find resolution in a timely manner - Ensure compliance with company policies and procedures - Conduct regular performance evaluations and provide recommendations for training and development opportunities

Requirements: - 8 years of experience in a call center environment - Proven track record of success in managing and leading a team - Excellent communication and interpersonal skills - Strong leadership abilities and the ability to motivate and inspire a team - Proficiency in remote communication tools and software - Bachelor's degree in Business Administration or a related field (preferred) - Motivated and driven to achieve goals and exceed expectations

Benefits: - Employee discounts on Jameson Whiskey products - Dental insurance coverage - Travel and spending expenses covered for work-related activities - Ongoing learning and development opportunities for personal and professional growth

Equal Opportunity Statement: Jameson Whiskey is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.