Call Center Manager

Job Description:

We are seeking a skilled and experienced Call Center Manager to join our team at 3D4Medical in Galway, Connacht, IE. As a part-time employee in a mid-to-senior level position, you will oversee the operations of our call center, ensuring efficiency, effectiveness, and exceptional customer service.

Responsibilities: - Manage and lead a team of call center agents, providing guidance, training, and support as needed - Develop and implement call center policies and procedures to optimize performance and productivity - Monitor and analyze call center metrics to identify areas for improvement and implement strategies to drive success - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to improve overall customer experience and satisfaction - Conduct regular performance evaluations and provide feedback to team members to help them grow and succeed - Stay up-to-date on industry trends and best practices to ensure the call center remains competitive and innovative

Requirements: - Bachelor's degree in a related field or equivalent work experience - Minimum of 6 years of experience in call center management - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Resourceful and energetic personality traits - Creativity and presentation skills to drive innovation and improvement - Equal opportunity employer

Benefits: - Dental insurance - Training & professional development opportunities - Relocation allowance for eligible candidates

Working Environment: As a Call Center Manager at 3D4Medical, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This inclusive and diverse working environment provides a supportive and dynamic atmosphere for professional growth and development.

If you meet the requirements and are excited about the opportunity to lead our call center team, we encourage you to apply before the deadline on June 23, 2024. Join us at 3D4Medical and be a part of revolutionizing the healthcare industry through innovative technology and exceptional customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.