Call Center Manager

Job Description:

Airbnb Ireland is seeking a part-time Call Center Manager to join our team in Limerick, Munster. As a Mid-to-Senior Level position with a requirement of 8 years of experience, the ideal candidate will be motivated, adaptable, and possess strong negotiation skills.

Responsibilities: - Manage and oversee the day-to-day operations of the call center, ensuring efficiency and productivity - Develop and implement strategies to improve customer satisfaction and retention - Monitor call center performance metrics and report on key performance indicators - Train and mentor call center staff to ensure high levels of customer service - Handle escalated customer complaints and resolve issues in a timely and professional manner - Collaborate with other departments to enhance overall customer experience - Stay current on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or related field - 8 years of experience in call center management or customer service - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven track record of meeting and exceeding performance targets - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Paid sick leave - Free accommodation - Paid overtime

Working Environment: Join a high-energy workplace where you can achieve success and make a difference. Our team is dedicated to delivering impactful results and fostering a culture of collaboration and innovation.

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, sexual orientation, or any other status protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: 2024-07-04

Apply now to be part of a dynamic team and make a meaningful impact in the hospitality industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.