Remote Call Center Manager

As a Remote Call Center Manager at 9th Impact, you will be responsible for overseeing a team of remote call center agents and ensuring that they meet and exceed performance targets. Your main duties will include:

- Managing a team of remote call center agents, providing coaching, training, and support as needed - Setting performance goals and KPIs for the team and tracking progress towards these goals - Implementing and optimizing call center processes and procedures to improve efficiency and customer satisfaction - Monitoring call center metrics and reporting on performance to senior management - Handling escalated customer complaints and ensuring they are resolved in a timely and satisfactory manner - Collaborating with other departments to ensure a seamless customer experience across all touchpoints - Conducting regular performance reviews and providing feedback to team members

To be successful in this role, you will need:

- At least 7 years of experience in a call center or customer service management role - Excellent communication skills and the ability to motivate and inspire a remote team - Strong problem-solving skills and the ability to make decisions under pressure - Exceptional time management and organizational skills - A driven and motivated personality, with a passion for delivering exceptional customer service

In return for your hard work and dedication, 9th Impact offers a range of benefits, including employee discounts, company transportation, and medical coverage. We also strive for a harmonious workplace where collaboration and respect prevail.

9th Impact is an equal opportunity employer and we welcome applications from all qualified candidates, regardless of race, gender, age, religion, or sexual orientation.

If you meet the requirements outlined above and are interested in joining our team as a Remote Call Center Manager, please submit your application by the deadline of June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.