Remote Call Center Manager

Job Description: CitySwift is seeking a skilled Remote Call Center Manager to join our team in Waterford, Munster, IE. As a Mid-to-Senior Level professional with at least 8 years of experience in call center management, you will play a crucial role in overseeing our remote call center operations. The successful candidate will be responsible for leading and managing a team of remote call center agents, ensuring high levels of customer satisfaction, efficiency, and productivity.

Responsibilities: 1. Lead, motivate, and coach a team of remote call center agents to meet and exceed performance targets. 2. Develop and implement strategies to improve call center operations and processes. 3. Monitor and analyze key performance metrics to drive continuous improvement. 4. Conduct regular performance reviews and provide ongoing feedback and training to team members. 5. Handle escalated customer inquiries and resolve issues in a timely and professional manner. 6. Collaborate with other departments to ensure seamless communication and coordination. 7. Stay updated on industry trends and best practices to enhance customer service delivery. 8. Ensure compliance with company policies, procedures, and regulations.

Requirements: 1. 8+ years of experience in call center management. 2. Proven track record of achieving and exceeding performance targets. 3. Strong leadership skills and ability to inspire and motivate a remote team. 4. Excellent communication and interpersonal skills. 5. Ability to conduct research and analyze data to drive decision-making. 6. Experience in working with remote teams. 7. Dedicated and hardworking with a passion for delivering exceptional customer service.

Personality Traits Required: 1. Hardworking 2. Dedicated

Soft Skills Required: 1. Leadership 2. Research

Benefits: 1. Company equipment provided 2. Visa sponsorship 3. Relocation allowance available

Working Environment: At CitySwift, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Equal Opportunity Statement: CitySwift is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-13

Join our team at CitySwift and take your career to the next level as a Remote Call Center Manager. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.