Call Center Manager - Work from home

Job Description:

Penneys is seeking a motivated and experienced Call Center Manager to join our team on a part-time, work from home basis in Galway, Connacht, IE. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in call center management.

Responsibilities: - Supervise and manage a team of remote call center agents - Monitor and evaluate call center performance metrics to ensure targets are met - Develop and implement strategies to improve efficiency and customer satisfaction - Conduct regular training sessions for call center agents to enhance their skills - Handle escalated customer complaints and provide resolutions - Collaborate with other departments to ensure seamless operations - Implement quality assurance processes to maintain high standards of service - Analyze data and generate reports on call center performance

Requirements: - Passionate about customer service and achieving goals - Adaptable to changing circumstances and able to think on your feet - Strong decision-making skills and ability to persuade others - Excellent communication and interpersonal skills - Proven experience in call center management - Proficient in Microsoft Office and call center software - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Vision insurance - Free food - Gym membership

Working Environment: At Penneys, we embrace a culture that challenges norms and encourages bold thinking. We strive to create a supportive and inclusive work environment where every team member can thrive and grow.

Deadline to Apply: Please submit your application by June 21, 2024.

Equal Opportunity Statement: Penneys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.