Call Center Manager - Work from home

Jameson Whiskey is seeking a Call Center Manager to work from home in Cork, Ireland. The ideal candidate will have at least 6 years of experience in a call center or customer service management role, with a track record of success in building and leading high-performing teams.

Responsibilities: - Manage a team of remote call center agents, providing leadership, guidance, and support to ensure the team meets and exceeds performance targets - Develop and implement strategies to improve call center efficiency and customer service quality - Monitor and analyze key performance metrics to identify areas for improvement and make data-driven decisions to drive performance - Work closely with other departments to address customer issues and ensure a seamless customer experience - Conduct regular performance reviews and provide ongoing coaching and feedback to team members - Handle escalated customer inquiries and complaints in a professional and timely manner - Develop training programs and materials to onboard new team members and provide ongoing training and development opportunities for existing team members - Stay up-to-date on industry trends and best practices in call center management to continuously improve processes and performance

Requirements: - 6+ years of experience in a call center or customer service management role - Confident and hardworking with excellent communication and leadership skills - Strong analytical and problem-solving skills with a creative approach to identifying solutions - Bachelor's degree in business, communications, or a related field preferred - Proven track record of building and leading high-performing teams - Experience with call center software and technology, such as CRM systems and call routing software - Ability to work independently and manage a remote team effectively - Strong organizational skills and attention to detail

Benefits: - Relocation allowance for qualified candidates - Free accommodation for remote work - Medical coverage for eligible employees

At Jameson Whiskey, we strive for excellence and uphold high standards in all endeavors. We are committed to creating a diverse and inclusive workplace and encourage qualified candidates of all backgrounds to apply.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: Jameson Whiskey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.