Remote Call Center Officer

Job Description:

CitySwift is currently seeking a part-time Remote Call Center Officer to join our team in Cork, IE. As a Remote Call Center Officer, you will be responsible for handling inbound and outbound calls to assist customers with inquiries, resolving issues, and providing exceptional customer service. This role requires a minimum of 3 years of experience in a call center or customer service role.

Responsibilities: - Handle incoming calls from customers and provide accurate information or assistance - Make outbound calls to follow up on customer inquiries or resolve issues - Maintain a high level of professionalism and customer service at all times - Utilize persuasion skills to promote products or services to customers - Adapt to different customer personalities and situations to provide the best possible service - Meet and exceed performance metrics, including call handling time and customer satisfaction ratings - Update customer information in the database accurately and efficiently - Collaborate with team members and supervisors to improve processes and customer satisfaction

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Driven and independent personality traits - Strong persuasion skills and adaptability - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in using call center software and customer relationship management systems - High school diploma or equivalent required, college degree preferred

Benefits: - Free accommodation for remote work - Gym membership - Employee discounts on company products or services

Working Environment: At CitySwift, we believe in recognizing and rewarding our employees based on their performance and merit. We value a positive and collaborative work environment where everyone has the opportunity to grow and succeed.

Deadline to Apply: Interested candidates should submit their application by May 29, 2024.

Equal Opportunity Statement: CitySwift is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.