Remote Call Center Representative

Job Description:

We are seeking a highly skilled and motivated Remote Call Center Representative to join our team at Cooper Industries in Galway, Connacht, IE. As a part-time associate level position, you will be responsible for providing exceptional customer service and support to our clients over the phone.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and courteous manner. 2. Resolve customer issues and complaints effectively and efficiently. 3. Provide product information and assist customers in making purchasing decisions. 4. Update customer accounts and maintain accurate records of interactions. 5. Collaborate with team members to ensure customer satisfaction and service quality. 6. Meet and exceed performance goals and targets set by management. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Minimum of 3 years of experience in customer service or call center roles. 2. Strong communication skills and the ability to build rapport with customers. 3. Confident and adaptable personality traits to succeed in a fast-paced environment. 4. Attention to detail and the ability to innovate solutions to customer problems. 5. Ability to work independently and as part of a team. 6. Proficient in using computer systems and software. 7. Must have a reliable internet connection and workspace to work remotely.

Benefits: 1. Travel opportunities to visit Cooper Industries locations worldwide. 2. Paid overtime for additional hours worked beyond the standard schedule. 3. Relocation allowance for eligible employees who may need to move for the position.

Equal Opportunity Statement: Cooper Industries is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any other protected status.

If you meet the requirements and are interested in this position, please apply by the deadline of 2024-06-12. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.