Remote Call Center Specialist

Job Description:

As a Remote Call Center Specialist at Aylien, you will be responsible for handling customer inquiries and providing exceptional customer service through phone calls, emails, and online chat. Your main focus will be on resolving customer issues, answering questions, and promoting products or services to generate sales opportunities. This position requires a high level of energy, dedication, and attention to detail to ensure customer satisfaction and maximize sales potential.

Responsibilities: 1. Handle inbound and outbound customer calls to address inquiries, resolve issues, and provide product information. 2. Utilize communication skills to persuade customers to purchase products or services. 3. Document customer interactions accurately in the company's CRM system. 4. Follow up with customers to ensure their issues are resolved and maintain positive relationships. 5. Meet or exceed sales targets through effective communication and sales techniques. 6. Collaborate with team members and supervisors to improve processes and achieve department goals. 7. Maintain a positive attitude and professional demeanor in a fast-paced remote work environment.

Requirements: 1. Minimum 3 years of experience in a customer service or sales role. 2. Energetic and dedicated personality with a passion for providing excellent customer service. 3. Strong attention to detail and ability to multitask in a high-pressure environment. 4. Persuasion skills to effectively promote products and upsell to customers. 5. Excellent communication skills, both verbal and written. 6. Proficiency in using CRM systems and call center software. 7. Ability to work independently and as part of a team in a remote setting.

Benefits: - Company transportation for eligible employees - Gym membership reimbursement - Profit sharing opportunities

Working Environment: At Aylien, you will be part of a high-energy workplace where success is achieved through hard work, collaboration, and a focus on delivering impactful results. You will have the opportunity to grow and develop your skills while contributing to the overall success of the company.

Deadline to apply: May 14, 2024

Equal Opportunity Statement: Aylien is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.