Remote Call Center Specialist

Job Description:

Beatvyne is seeking a dedicated and adaptable Remote Call Center Specialist to join our team in Galway, Connacht, IE. This part-time position at the associate level requires a minimum of 2 years of experience in customer service or call center operations.

Responsibilities: - Handle inbound and outbound calls from customers regarding inquiries, issues, and general support - Provide excellent customer service by actively listening, addressing customer needs, and resolving complaints in a timely manner - Use creativity and negotiation skills to find appropriate solutions to customer concerns - Maintain accurate records of customer interactions and transactions in our CRM system - Collaborate with other team members to improve processes and enhance the overall customer experience - Meet and exceed key performance indicators, including call quality and customer satisfaction metrics

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using CRM software and Microsoft Office applications - Must have a dedicated home office setup with reliable high-speed internet connection

Personality Traits: - Dedication: Commitment to providing top-notch customer service and going above and beyond to meet customer needs - Adaptability: Ability to quickly adjust to changing situations and customer demands

Soft Skills: - Creativity: Thinking outside the box to find innovative solutions to customer issues - Negotiation: Effectively persuading customers and finding mutually beneficial outcomes

Benefits: - Travel and spending expenses - Retirement plan - Company transportation for in-office meetings or events

Working Environment: At Beatvyne, we empower our employees to take ownership of their roles and make impactful decisions. We foster a collaborative and inclusive work environment where every team member's contributions are valued.

Deadline to Apply: Interested candidates should submit their applications by June 25, 2024.

Equal Opportunity Statement: Beatvyne is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.