Call Center Specialist

We are currently seeking a Call Center Specialist to join our team at LinkedIn Ireland in Cork, IE. As a part-time entry-level position, this role is ideal for individuals with no prior experience looking to kickstart their career in customer service and communication.

Responsibilities: - Handling inbound and outbound calls from customers regarding inquiries, issues, and requests - Providing high-quality customer service by resolving issues in a timely and efficient manner - Documenting all customer interactions and maintaining accurate records in the database - Collaborating with team members to address complex customer issues and escalate as needed - Meeting and exceeding key performance indicators (KPIs) related to call volume, resolution time, and customer satisfaction - Adhering to company policies and procedures while maintaining professionalism at all times

Requirements: - Must be adaptable to a fast-paced work environment and able to work independently - Excellent time management skills and ability to prioritize tasks effectively - Strong problem-solving skills and the ability to think on your feet - Excellent verbal and written communication skills - Proficiency in Microsoft Office and experience with CRM systems is a plus - High school diploma or equivalent required

Benefits: - Paid overtime opportunities for exceeding performance targets - Paid Time Off (PTO) for part-time employees - Vision insurance for eligible employees

Working Environment: LinkedIn is a global company that promotes collaboration across borders, providing employees with opportunities to work with colleagues from different backgrounds and cultures. Our diverse and inclusive work environment fosters creativity, innovation, and personal growth.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: LinkedIn Ireland is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.