Call Center Specialist - Work from home

Job Description:

Intercom is seeking a motivated and energetic Call Center Specialist to join our team. This is a part-time position that allows you to work from the comfort of your own home. As an Associate Level professional with at least 3 years of experience, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Answering inbound calls and responding to customer inquiries in a professional and timely manner - Making outbound calls to follow up on customer issues and provide updates - Resolving customer complaints and issues with a focus on customer satisfaction - Updating customer records and maintaining accurate information in the database - Collaborating with colleagues worldwide to share best practices and support one another - Demonstrating leadership qualities and the ability to work effectively in a team environment - Participating in ongoing training and development opportunities to enhance your skills and knowledge

Requirements: - 3+ years of experience in a customer service or call center role - Strong communication skills and a clear speaking voice - Excellent problem-solving abilities and a customer-centric mindset - Ability to work independently and manage your time effectively - Motivated and energetic personality with a can-do attitude - Demonstrated leadership and cooperation skills - Access to a quiet and distraction-free workspace at home - High-speed internet connection and a reliable computer

Benefits: - Joining Bonus for new hires - Vision insurance coverage - Travel opportunities for top performers

Working Environment: Join our team and collaborate with colleagues from around the world, fostering a global village mentality. We believe in a diverse and inclusive workplace where all employees can thrive and contribute to our shared success.

Deadline to Apply: The deadline to apply for the Call Center Specialist position at Intercom is May 11, 2024.

Equal Opportunity Statement: Intercom is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.