Remote Chat Support Assistant

Job Description:

As a Remote Chat Support Assistant at Cooper Industries, you will be responsible for assisting customers with product inquiries, technical issues, and general support through chat communication. This position requires a high level of energy and adaptability to handle a fast-paced work environment. In addition, critical thinking and research skills are essential for resolving customer concerns effectively.

Responsibilities: 1. Respond to customer inquiries and issues through chat in a timely and professional manner. 2. Provide accurate information about products, services, and technical specifications. 3. Troubleshoot and resolve customer issues with empathy and efficiency. 4. Escalate complex problems to the appropriate department for further assistance. 5. Maintain records of customer interactions and transactions for future reference. 6. Collaborate with team members to improve customer service processes and procedures.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and prioritize tasks efficiently. 4. Proficient in using chat support software and CRM systems. 5. Energetic and adaptable personality traits. 6. Critical thinking and research skills. 7. High school diploma or equivalent required.

Benefits: 1. Free accommodation for remote work setup. 2. Free food during working hours. 3. Joining bonus for new employees.

Working Environment: At Cooper Industries, we thrive in an environment that embraces and navigates change seamlessly. We encourage innovation and collaboration among our team members to deliver exceptional customer service.

Equal Opportunity Statement: Cooper Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to Apply: May 18, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.