Remote Chat Support Assistant

Job Description:

We are seeking a passionate and dedicated Remote Chat Support Assistant to join our team at Zendesk International Ltd in Cork, IE. As a part-time Entry Level role, this position will require 1 year of experience in customer service or a related field.

Responsibilities: - Provide chat support to customers in a timely and professional manner - Assist customers with inquiries, troubleshooting, and issue resolution - Document interactions and maintain accurate records - Collaborate with team members to provide a seamless customer support experience - Adhere to company policies and procedures in all customer interactions - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Excellent communication skills, both written and verbal - Strong decision-making abilities to handle customer inquiries effectively - Ability to work independently and in a team environment - Proficiency in using chat and customer service software - High school diploma or equivalent - Availability to work part-time hours

Personality Traits: - Passionate about providing top-notch customer support - Dedicated to resolving customer issues and exceeding expectations

Soft Skills: - Strong communication skills to effectively interact with customers - Ability to make quick and effective decisions to address customer needs

Benefits: - Gym membership - Travel and spending expenses covered - Company-provided equipment for remote work

Working Environment: At Zendesk International Ltd, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, respect, and innovation to provide exceptional customer support.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.