Chat Support Associate

Job Description:

Medtronic Ireland is seeking a part-time Chat Support Associate to join our team in Dublin. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service and a strong background in chat support.

Responsibilities: - Provide exceptional customer service through chat support, responding to inquiries, resolving issues, and ensuring customer satisfaction - Utilize resources effectively to provide accurate and timely information to customers - Collaborate with team members to research and troubleshoot customer concerns - Maintain a professional and positive attitude in all customer interactions - Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction - Continuously seek opportunities for improvement in processes and procedures to enhance the customer experience

Requirements: - Bachelor's degree in a related field preferred - 4+ years of experience in customer service or chat support - Resourceful and driven with a strong work ethic - Excellent communication skills and ability to work in a team environment - Strong research skills to quickly find solutions to customer inquiries - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and chat support software - Experience in the healthcare or medical device industry is a plus

Benefits: - Free food provided during working hours - Dental insurance coverage - Gym membership reimbursement - Opportunity for professional growth and advancement within the company

Working Environment: At Medtronic Ireland, we prioritize excellence in everything we do, setting a high standard for achievement in our industry. Our team is dedicated to providing the best possible support to our customers and colleagues, fostering a culture of collaboration and innovation.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Medtronic Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.