Chat Support Manager

Job Description:

Manna Aero is seeking a motivated and experienced Chat Support Manager to join our team in Dublin, IE. As a mid-to-senior level position, the successful candidate will have at least 8 years of experience in a similar role. The Chat Support Manager will be responsible for managing a team of chat support agents, ensuring excellent customer service through timely and effective communication.

Responsibilities: 1. Manage a team of chat support agents, including hiring, training, and performance evaluations. 2. Monitor chat support interactions to ensure quality and consistency. 3. Develop and implement chat support best practices and strategies for continuous improvement. 4. Analyze chat support performance metrics and create reports for management. 5. Collaborate with other departments to address customer issues and improve overall customer experience. 6. Stay informed about industry trends and technologies to recommend and implement innovative solutions. 7. Handle escalated customer concerns and provide solutions in a timely manner. 8. Maintain a high level of professionalism and confidentiality in all interactions.

Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. Proven experience as a Chat Support Manager or similar role. 3. Excellent communication and leadership skills. 4. Ability to work independently and demonstrate reliability in meeting deadlines. 5. Strong problem-solving skills and a passion for innovation. 6. Experience with chat support platforms and CRM systems. 7. Knowledge of customer service principles and practices. 8. Flexibility to work part-time hours as needed. 9. Ability to uphold high standards and strive for excellence in all endeavors.

Benefits: - Training & professional development opportunities to enhance skills and knowledge. - Paid Time Off (PTO) for work-life balance. - Company equipment provided for work purposes.

Working Environment: At Manna Aero, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer service and fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Manna Aero is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel welcomed and valued. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.