Chat Support Manager

Job Description:

We are seeking a Chat Support Manager to join our team at Dropbox Dublin in Waterford, Munster, IE. As the Chat Support Manager, you will be responsible for overseeing the chat support team and ensuring that all customer inquiries are handled promptly and professionally. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in customer support.

Responsibilities: - Manage a team of chat support agents, providing guidance and support as needed - Monitor chat support queues to ensure timely responses to customer inquiries - Train new chat support agents on company policies and procedures - Analyze chat support metrics to identify areas for improvement and implement strategies to increase efficiency - Handle escalated customer issues and provide resolutions in a timely manner - Collaborate with other departments to address customer concerns and improve overall customer experience

Requirements: - Strong communication skills and the ability to effectively communicate with customers and team members - Resourceful and confident, with the ability to think on your feet and problem solve in a fast-paced environment - Excellent time management skills and the ability to prioritize tasks effectively - Critical thinking skills to analyze complex customer issues and provide appropriate solutions - Previous experience in a customer support role, preferably in a chat support environment

Benefits: - Medical coverage - Gym membership - Retirement plan

Working Environment: At Dropbox Dublin, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch support to our users and creating a positive experience for all customers.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: Dropbox Dublin is an equal opportunity employer and encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.