Chat Support Manager - Work from home

Job Description:

We are looking for a Chat Support Manager to work remotely from home for the Hilton company located in Cork, Cork, IE. As a Chat Support Manager, you will be responsible for overseeing a team of chat support agents and ensuring that our guests receive exceptional customer service through our online chat platform.

Responsibilities: - Manage and lead a team of chat support agents, providing guidance, training, and support as needed - Monitor chat support interactions to ensure quality and consistency in customer service - Develop and implement strategies to improve efficiency and effectiveness of the chat support team - Analyze chat support data to identify trends and areas for improvement - Collaborate with other departments to resolve customer issues and provide a seamless experience - Ensure that all chat support agents adhere to company policies and procedures - Handle escalated customer complaints and issues with professionalism and empathy - Create reports and presentations on chat support performance for management review

Requirements: - 6+ years of experience in customer service or a similar role, with at least 2 years in a management or supervisory position - Excellent communication skills, both written and verbal - Ability to work independently and manage a remote team effectively - Strong problem-solving skills and the ability to think quickly on your feet - Hardworking and resilient attitude, with a strong focus on providing exceptional customer service - Excellent planning and organizational skills, with attention to detail - Proficiency in chat support software and systems - Bachelor's degree in a related field preferred

Benefits: - Paid sick leave - Retirement plan - Life insurance

Working environment: We thrive in an energetic and rapidly evolving work setting, where creativity and innovation are encouraged. We believe in a culture of collaboration and support, where every team member is valued and empowered to succeed.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.