€2,900 - 4,000 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Xocean is seeking a part-time Chat Support Officer to join our team in Waterford, Munster, IE. As a Chat Support Officer, you will be responsible for providing exceptional customer service and technical support through chat channels. This role requires a high level of problem-solving skills, attention to detail, and excellent communication abilities.
Responsibilities: - Respond to customer inquiries and issues promptly and accurately through chat channels - Provide technical support and troubleshooting assistance to customers - Escalate complex issues to the appropriate teams for resolution - Maintain detailed and accurate records of customer interactions - Collaborate with other team members to improve processes and enhance the customer experience - Stay up-to-date on product knowledge and industry trends - Meet and exceed performance metrics and goals - Handle challenging customer situations with professionalism and empathy
Requirements: - 4 years of experience in customer service or technical support roles - Reliable and resilient personality traits - Strong innovation and negotiation skills - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficiency with chat and customer service software - Bachelor's degree in a related field preferred
Benefits: - Joining Bonus - Paid overtime - Training & professional development opportunities - Thriving in an environment that embraces and navigates change seamlessly
Equal Opportunity Statement: Xocean is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Deadline to apply: July 4, 2024. Apply now to join our dynamic team and make a positive impact on our customers' experiences with Xocean.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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