Remote Chat Support Representative

Job Description:

We are looking for a Remote Chat Support Representative to join our team at Beatvyne. As a part-time Associate Level position, you will be responsible for providing exceptional customer service through our online chat platform. Your primary duty will be to assist customers with inquiries, provide product information, troubleshoot issues, and ensure customer satisfaction.

Responsibilities: - Respond to customer inquiries and provide support through our online chat platform - Assist customers with product information, pricing, and order processing - Troubleshoot technical issues and provide solutions in a timely manner - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with other team members to escalate complex issues to the appropriate department - Monitor chat queues and manage multiple conversations simultaneously - Keep accurate records of customer interactions and transactions - Stay up to date on product knowledge and industry trends - Provide feedback to improve customer experience and internal processes

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Adaptable and able to multitask in a fast-paced environment - Strong presentation skills and emotional intelligence - Proficiency in typing and using online chat platforms - Reliable internet connection and a quiet workspace - High school diploma or equivalent

Benefits: - Retirement plan - Paid overtime - Relocation allowance - Support employees in their personal and professional development

Equal Opportunity Statement: Beatvyne is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-18

We look forward to welcoming you to our team as a Remote Chat Support Representative at Beatvyne in Cork, Ireland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.