Remote Chat Support Representative

Job Description:

Dropbox Dublin is currently seeking a Remote Chat Support Representative to join our team in Cork, IE. This part-time role is at the Associate Level with a requirement of at least 4 years of experience in a customer support role. As a Remote Chat Support Representative, you will be responsible for providing exceptional customer service through online chat platforms.

Responsibilities: - Responding to customer inquiries and issues in a timely and professional manner through chat support. - Troubleshooting technical issues and providing solutions to customers. - Escalating complex issues to the appropriate team members for resolution. - Documenting customer interactions and feedback for future reference. - Meeting and exceeding customer satisfaction goals. - Collaborating with other team members to ensure seamless customer support.

Requirements: - Independent and resilient personality traits to effectively handle customer inquiries and complaints. - Strong research skills to quickly find solutions to customer issues. - Leadership skills to take charge of customer interactions and guide them through the resolution process. - Excellent communication skills, both written and verbal. - Ability to work in a fast-paced environment and multitask effectively.

Benefits: - Gym membership to promote health and wellness. - Relocation allowance for eligible candidates. - Dental insurance coverage for employees and their families.

Working Environment: At Dropbox Dublin, we have a strong focus on exceeding customer expectations and delivering delight. The working environment is dynamic and fast-paced, with a strong emphasis on teamwork and collaboration.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Dropbox Dublin is an equal opportunity employer and encourages applications from all qualified individuals, regardless of gender, race, religion, age, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.